Hunter Douglas window treatment cleaning
Cleaning your outdoor screens
Cleaning your Custom Drapery
At least twice a year vacuum away any dust that may have gathered of the top of your treatments
Never wash or launder custom treatments, only spot clean
If you can easily remove your treatments you may use a dry cleaner who specializes in home furnishing
If your treatments are fixed or high up you may use an upholstery cleaning service, be sure they understand your specific needs and have experience with your particular fabric composition
Ask the dry cleaner or upholstery cleaning service to test an area on the back side of your treatment near the hem
Allow the wrinkles in the fabric to fall out over time, if you have a steam iron you may remove creases and wrinkles, use it sparingly
Never use an iron to press out wrinkles or creases
Hunter Douglas Repair
Depending on the product, age and type of repair needed, there are several options available.
Fabric Bin can assist with the return of your product(s) to a manufacturing location for repair
Dealer service fees* and shipping charges will apply
Fabric Bin provides repair services for outdoor screens and awnings we installed, as well as certain brands we did not install. Fabric Bin’s standard repair service fee is $95+ tax to locations within a 30 mile radius of our store and $195 for locations outside of the 30 mile radius.
Fabric Bin provides 1 year of FREE service to all products we install, no matter the distance This fee does not cover the cost of parts.
Most parts are covered under the manufacturer’s warranties. See the below warranty information for more details.
Speak to your salesman or service advisor about parts and repair involving your specific model.
Hunter Douglas Warranty
Lifetime Limited Warranty
COVERED (BY A LIFETIME LIMITED WARRANTY)
- Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below)
- All internal mechanisms.
- Components and brackets.
- Fabric delamination.
- Operational cords for a full 7 years from the date of purchase.
- Repairs and/or replacements will be made with like or similar parts or products.
- Hunter Douglas motorization components are covered for 5 years from the date of purchase.
NOT COVERED (BY A LIFETIME LIMITED WARRANTY)
- Any conditions caused by normal wear and tear.
- Abuse, accidents, misuse or alterations to the product.
- Exposure to the elements (sun damage, wind, water/ moisture) and discoloration or fading over time.
- Failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance.
- Shipping charges, cost of removal and reinstallation.
Universal / Eclipse Warranty
Fabric & Parts Warranty
10 YEAR FRAME GUARANTEE- Covers all awnings, screens and shades (some models come with expanded terms), The framework of the shading systems is guaranteed to function, under proper usage, for ten years from the original date of purchase.
5 YEAR POWDER COATED FRAME FINISH GUARANTEE- Covers all products, The powder coated frame finish on all of our products is guaranteed to be free of defects, under proper usage, for five years from the original date of purchase – see warranty for exclusions.
10 YEAR AWNING FABRIC GUARANTEE- This is a limited warranty that guarantees the fabric from becoming unserviceable (because of loss of strength or color) from normal exposure conditions e.g. mildew, sunlight, atmospheric chemicals, or rot, for a period of 10 years for most fabrics from the original date of purchase – see warranty for exclusions
10 YEAR SCREEN FABRIC GUARANTEE- This is a limited warranty that guarantees the fabric from becoming unserviceable (because of loss of strength or color) from normal exposure conditions e.g. mildew, sunlight, atmospheric chemicals, or rot, for a period of up to 10 years for most fabrics from the original date of purchase – see warranty for exclusions
5 (Somfy) To 8 (Alpha) YEAR MOTOR, CONTROL & ELECTRONICS GUARANTEE (IF EQUIPPED) – Our motors, switches, electronics, and motor controls are guaranteed to be free of defects, under proper usage, for five years from the original date of purchase.
Effective January 1, 2017 Fabric Bin amended their Terms & Conditions regarding Five Years of free service from the date a product was ordered for warranty issues to read One Year of free service from the date of installation for any issue.
Warranties for parts will remain the same as covered by the manufacturing company.
Our company is a Gallery dealer for Hunter Douglas, a leading manufacturer of window fashions. We will help you select beautiful window coverings from a wide variety of fabrics, colors, textures and styles, including the Alustra collection. We employ the finest Installers to complete your installation.
We are a company that prides itself on providing every customer with the highest level of service. Our outstanding knowledge, excellent designers and commitment to quality have made us the design center of choice for our customers and set us apart from the competition.